Drainage for housing associations
Responsive and planned drainage for social housing stock — SLA attendance, tenant-safe working and photo-evidenced job sheets.
Written for repairs and maintenance managers. 24/7 attendance across our 20-mile catchment from East Grinstead.
What repairs and maintenance managers are actually dealing with
- Awaab's Law and damp-and-mould scrutiny mean drainage-driven damp cannot sit in a backlog.
- Complaint escalation to the Housing Ombudsman when a repeat blockage is not permanently fixed.
- Void turnaround targets that stall on a failed drain test.
- Recharge disputes when a blockage is tenant-caused (wipes, fat, nappies).
What we cover
- Responsive unblocking to agreed SLA windows across scattered stock
- Planned jetting and gully cleaning programmes for estates and blocks
- CCTV surveys with WRc-coded reports for repair prioritisation
- Void property drain checks before re-let
- No-dig patch lining and re-rounding to avoid excavating tenant gardens
- Root cutting on mature estate boundaries
- Recharge evidence packs — photos and video showing the cause of blockage
Why housing associations use us instead of a national
- One team across your whole patch instead of a rotating subcontractor list.
- Out-of-hours cover included, not a premium bolt-on tier.
- Direct line to the engineer on site — no national call centre triage.
- Named account contact, so you are not re-explaining the site every visit.
- Same-day attendance across the East Grinstead 20-mile catchment, 24/7.
Paperwork and compliance
Questions repairs and maintenance managers ask us
Can you work to our responsive repair SLA windows?
Yes. We work to emergency, urgent and routine categories and confirm attendance against whichever window the job is raised under. Because we are locally based in East Grinstead rather than dispatching from a regional depot, emergency attendance across our catchment is usually well inside a four-hour target.
Do you provide evidence for tenant recharges?
Every visit comes back with dated photographs, and where a camera goes down the line we supply the footage. If a blockage is caused by wipes, fat or foreign objects rather than a defect, the evidence pack makes that unambiguous for your recharge process.
How do you handle repeat blockages at the same address?
After a second attendance at the same property we survey rather than just clear. Repeat call-outs almost always mean a structural defect — a displaced joint, root ingress or a back-fall — and clearing it again is money spent on the symptom. You get a coded report and a costed permanent fix.
Are you set up for vulnerable and adapted tenancies?
Yes. Engineers are DBS checked, carry ID, work in branded uniform and are briefed on any access notes you flag when raising the job.
housing associations we cover locally
Why people trust us with housing associations
You speak to the people who turn up. No franchise, no handover.
Nights, weekends and bank holidays — the phone is answered by us.
Local engineers covering within a 20-mile radius of East Grinstead.
Blocked drain? Not for long.
Speak to a real engineer in under 20 seconds. 24/7, 365 days a year.
Call 24/70330 1331 347