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Emergencies

What counts as a drainage emergency?

Sewage backing up inside a property, an overflowing manhole, a completely blocked toilet in a home with only one WC, flooding that threatens a building, and any drainage failure stopping a business from trading all count as emergencies and warrant an immediate call-out.

The test is whether the situation is getting worse with time and whether it presents a health or property risk. Sewage indoors is both, and needs attending now.

A slow-draining sink, an occasional gurgle or a smell is not an emergency — it is a strong signal to book a visit soon before it becomes one.

While waiting for an engineer, stop using water in the property, keep people and pets away from any contamination, and photograph everything if insurance may be involved.

Still not sure? Just ask us.

We're a small, family-run team based in East Grinstead, on call 24/7 across East Grinstead and a 20-mile radius. No obligation — tell us what you're seeing and we'll tell you straight what it is.

0330 1331 347

Related service: 24/7 Emergency Drain Engineers

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