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Responsibility

Who is responsible for a blocked drain?

You are responsible for the drains inside your property boundary that serve only your home. Shared drains and everything beyond the boundary are the water and sewerage company's responsibility, and they will clear those free of charge. Lateral drains outside the boundary transferred to water companies in 2011.

The 2011 transfer of private sewers moved responsibility for shared drains and lateral drains (the section running from your boundary to the public sewer) to the regional water and sewerage companies. That covers a large proportion of blockages people assume they must pay for.

The practical test is: does this pipe serve only my property, and is it within my boundary? If yes, it is yours. If it serves more than one property, or lies beyond your boundary, call the water company first — Thames Water, Southern Water or South East Water depending on where you are.

If you are a tenant, blockages are normally the landlord's responsibility unless the tenancy agreement says otherwise and the blockage was caused by misuse.

Still not sure? Just ask us.

We're a small, family-run team based in East Grinstead, on call 24/7 across East Grinstead and a 20-mile radius. No obligation — tell us what you're seeing and we'll tell you straight what it is.

0330 1331 347

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