Costs & process
Ask: will you confirm the price in writing before starting, will you camera-check the run afterwards, will I get a copy of the footage, are you insured, and if you recommend excavation can you show me the survey that justifies it rather than lining.
Those five questions filter out most of the bad practice in the industry in under a minute on the phone.
Insist on seeing the footage. It is the only objective record of what was found and what was done.
Be sceptical of anyone who arrives, does not lift a chamber, and immediately recommends digging.
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