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Costs & process

What happens when a drainage engineer visits?

The engineer identifies the affected run by lifting chambers and checking which are full, clears the blockage with rods or high-pressure jetting, runs a camera through to confirm the pipe is clear, explains what caused it, and gives you a written note of anything that needs following up.

Diagnosis before action is what separates a proper drainage engineer from someone with a set of rods. Lifting the chambers takes a few minutes and identifies exactly which section is blocked.

After clearing, the camera check is not an upsell — it is how you know the pipe is clear along its full length rather than punched through the middle of a deposit.

You should be shown the footage, told plainly what caused the blockage, and given honest advice about whether any repair is genuinely needed.

Still not sure? Just ask us.

We're a small, family-run team based in East Grinstead, on call 24/7 across East Grinstead and a 20-mile radius. No obligation — tell us what you're seeing and we'll tell you straight what it is.

0330 1331 347

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